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The casino did not agree with casino.guru opinion, and the case was closed in favour of player. Later, the case was reopened, and the player received a refund that was relevant. Unfortunately, after receiving the refund, the player encountered another issue. However, we did not consider the issue to be relevant for a refund, so we rejected the case. The player from India has deposited money into casino account but the funds seem to be lost. The player from Portugal would like to withdraw her winnings, but the withdrawals are still rejected.
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The player from Colombia had his account blocked without further explanation. The player from Portugal has experienced issues with a casino representative on Instagram. We closed the complaint becasue the player didn’t reply to our questions and messages.
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